ITIL Training
ITIL Training in Chennai at Credo Systemz will benefit you to learn and enhance your skills on the ITIL framework and methodologies consisting of best practices and processes that can be adopted in IT Service Management.
Credo Systemz being ranked as the Best IT Training Institute in Chennai, conducts ITIL Foundation Training as instructor led or online training program, acknowledges the candidates interest to upgrade themselves to the technology demands of the industry. With specially designed course plan from real time industry experienced instructor, the course briefs on ITIL Service lifecycle and explains on the adaptation of the ITIL processes with examples.
With proven record from thousands of satisfied customer reviews, we provide ITIL certification Course in Chennai with economical ITIL training and certification costs
Key Features
Training from
Industrial Experts
24 x 7
Expert Support
Hands on
Practicals/ Projects
Certification
of Completion
100% Placement
Assistance
Free
Live Demo
ITIL TRAINING COURSE CONTENT
ITIL Course Highlights
- Undergo 50+ hours of Industrial Instructor led learning with rich knowledge in ITIL Framework and practices, ensuring you will get all in-depth knowledge of various concepts that will be covered in the course
- Real-time case studies approach
- Hands-on practical assignmentsat every training session.
- ITIL Framework understandingkit with necessary Reference books, Process and Object examples
- Personal LearningManager – plan, manage and co-ordinate with your training needs and provide assistance to your training related queries
- Free Placement & Career Assistance – Enhance your career aspirations with assistance on latest ITIL job opening updates through Whatsapp or Email, staying connected with our alumni network and recruitment partners.
- Post Training Support
- Free CertificationGuidance - Credo Systemz is the Authorized Pearson VUE exam center.Guidance provided to candidates to complete the ITIL certifications available.
- Earn a Completion Certificate in ITIL from Credo Systemz at the end of your training completion.
Course Features
- Duration60 hours
- Skill levelAll level
- Batch Strength15
- AssessmentsYes
- Mock InterviewsYes
- Resume BuildingYes
- PlacementsYes
- Flexible TimingYes
- Fee InstallmentsYes
- LanguageTamil/English
- What is ITIL?
- Benefits of getting ITIL certified
- Service Management as a practice
- Introduction
- What is a Service?
- Types of Service
- Customer
- Types of Customers
- Stakeholders
- Service Management
- IT service management and IT service provider
- Service provider types
- Processes and Functions
- What is a process?
- The process model
- Characteristics of a process
- What is a function?
- Service automation
- ITIL service lifecycle
- Case Study 1
- Quiz
- Purpose, Objectives and Scope
- Value of Service Strategy to business
- Key concepts and definition
- Utility and warranty
- Assets, resources and capabilities
- Governance
- Risk Management
- Patterns in Business activity
- Processes
- Service Portfolio management process
- Purpose, Objective and Scope of SPM process
- What is Service portfolio?
- Financial management process
- Purpose, Objective and Scope for FM process
- Budgeting, IT accounting and charging
- Business case and its structure
- Business Relationship management process
- Purpose, Objective and Scope of BRM process
- Difference between Business Relationship management and Service Level management
- Quiz
- Purpose, Objectives and Scope of Service Design
- Service Design package and its contents
- Four key elements of Service Design
- Service composition
- Major aspects of Service Design
- Service Level Management
- Purpose, Objectives and scope of SLM
- SLR and SLA
- SLA contents
- Monitoring and Improving Service Delivery
- Service review and improvement
- Processes
- Service Catalogue management process
- What is a Service Catalogue?
- Purpose, Objectives and Scope of SCM process
- Availability management process
- Effect of Downtime
- Improving Availability
- Reliability and Serviceability
- Information Security Management process
- Information Security Policy
- Supplier Management process
- Supplier categorization
- Capacity Management process
- Sub processes of CM process
- Capacity planning
- IT Service continuity management process
- Assessing Business impact
- Assessing Risk
- Design coordination process
- Roles and responsibilities
- RACI model
- Quiz
- Purpose, Objectives and Scope
- Value of Service Transition to Business
- Change Management Process –
- Purpose, Scope and Objectives
- Types of changes
- Change Advisory Board (CAB)
- Processes
- Transition planning and support process
- Service Asset and Configuration management process
- Configuration Items
- Description of Configuration model
- Configuration Management System
- Knowledge Management process
- Release and Deployment Management process
- Release policy
- Case Study 2
- Quiz
- Purpose, Objectives and Scope
- Service Desk function
- Incidents, Problems, known errors, workaround
- Processes
- Incident and Problem management processes
- Interface with other processes
- Request Management
- Event management
- Access management
- Quiz
- Purpose, Objectives and Scope of CSI
- CSI approach
- CSI register
- Quality improvement using Deming’s cycle
- Service measurement
- Output of CSI
- Seven step improvement process
- Quiz
- Case Study 3
You will be going through detailed 2 to 3 months of ITIL Hands-on training
- Detailed instructor led sessions to help you become a proficient Expert in ITIL.
- Build a ITIL professional portfolio by working on hands on assignments and projects.
- Personalised mentorship from professionals working in leading companies.
- Lifetime access to downloadable ITIL course materials, interview questions and project resources.

Credo Systemz - Velachery, Chennai
Call Us +91 9884412301

Credo Systemz - OMR, Chennai
Call Us +91 9600112302
Top Factors which makes us the BEST ITIL Training Institute in Chennai
- Credo Systemz ranked as the No.1 ITIL Training institute in Chennai, and have successfully trained 15000+ IT professionals.
- Highly applauded by our candidates in Google Reviews, making us the leading and and Best ITIL training Institute in Chennai
- Candidates have showed their satisfaction through Facebook Reviews
- Flexible training pattern, allowing candidates to choose between weekday or weekend sessions, as well as Online Trainings
- Detailed Course Plan to help both Fresher & Experienced Professionals, as per the latest ITIL framework updates.
- Skilled & expert trainers with 15+ years of IT industry experience, with real-time ITIL framework implementation projects knowledge.
- Complete Hands-on ITIL training in Chennai with 100% Placement Assistance.
- Training sessions take account of both Theoretical & mandatory practical program development as well
- Professional teams to assist with Career guidance, Interview preparation, Mock Interviews, Placement Counselling, Certification Assistance, Resume writing and Job updates.
- Ranked as Best ITIL Training Institute in Chennai providing best ITIL training in the city with nominal ITIL course fees. Attend the free demo today for free !!
- Above all …
We Owe YOU Knowledge, 100% REFUND if YOU are NOT Satisfied.
If YOU get satisfied then grace yourself to be one of the finest ITIL experts in the industry.
FAQ

- Regular classroom based training: 4 weeks, 90 minutes of Practical + Theory session per day.
- Fast Track (1-1 :ITIL Training crash course in Chennai): 15 days.
- Choose your options for week day or week end classroom training.
- Online 1-1 training - please send us your request to www.credosystemz.com or call +91-44-4215 0899 / 98844 12301

- Assessments - Our training pattern includes conducting frequent assessments to understand your technical competence& brief your areas of improvement, during the tenure of the course.
- Interview Questionnaire - At Credo Systemz, a dedicated team is available to collate the frequently asked questions in the Top MNCs, and will share the questionnaire with our candidates.
- Mock Interviews -At the end of the course, a team of highly qualified real-time IT technical experts from the industry assess your knowledge on the language, by conducting interviews, and share the feedback so you can crack the interview with confidence & at ease.
- Resume Building Services – Expert trainers guide our candidates on the Resume preparation which will profoundly help you put your career on track.
Related Trainings
Nearby Access Areas
Our Velachery and OMR branches are very nearby access to the below locations.Medavakkam, Adyar, Tambaram, Adambakkam, OMR, Anna Salai, Velachery, Ambattur, Ekkattuthangal, Ashok Nagar, Poonamallee, Aminjikarai, Perambur, Anna Nagar, Kodambakkam, Besant Nagar, Purasaiwakkam, Chromepet, Teynampet, Choolaimedu, Madipakkam, Guindy, Navalur, Egmore, Triplicane, K.K. Nagar, Nandanam, Koyambedu, Valasaravakkam, Kilpauk, T.Nagar, Meenambakkam, Thiruvanmiyur, Nungambakkam, Thoraipakkam, Nanganallur, St.Thomas Mount, Mylapore, Pallikaranai, Pallavaram, Porur, Saidapet, Virugambakkam, Siruseri, Perungudi, Vadapalani, Villivakkam, West Mambalam, Sholinganallur.