At Credo Systemz being ranked the No.1 Training institute for ITIL Training in Chennai, we provide in-depth course briefing to the candidates inorderto understand the ITIL cohesive set of best practices and how the framework is adopted by the ITSM industry.
The ITIL Training is the best suitable across audience profile Service Management, Application Development, Quality Management, Project \ Delivery \ Business Management professionals, or fresher candidate aspiring to be part of the IT industry.
With uniquely designed course plan, the candidate would undergo training sessions with expert trainer using real-time project scenarios.
ITIL Course Highlights
- Undergo 50+ hours of Industrial Instructor led learning with rich knowledge in ITIL Framework and practices, ensuring you will get all in-depth knowledge of various concepts that will be covered in the course
- Real-time case studies approach
- Hands-on practical assignmentsat every training session.
- ITIL Framework understandingkit with necessary Reference books, Process and Object examples
- Personal LearningManager – plan, manage and co-ordinate with your training needs and provide assistance to your training related queries
- Free Placement & Career Assistance – Enhance your career aspirations with assistance on latest ITIL job opening updates through Whatsapp or Email, staying connected with our alumni network and recruitment partners.
- Post Training Support
- Free CertificationGuidance - Credo Systemz is the Authorized Pearson VUE exam center.Guidance provided to candidates to complete the ITIL certifications available.
- Earn a Completion Certificate in ITIL from Credo Systemz at the end of your training completion.
Course Features
- Duration60 hours
- Skill levelAll level
- Batch Strength15
- AssessmentsYes
- Mock InterviewsYes
- Resume BuildingYes
- PlacementsYes
- Flexible TimingYes
- Fee InstallmentsYes
- LanguageTamil/English
Module 1: Introduction
- What is ITIL?
- Benefits of getting ITIL certified
- Service Management as a practice
- Introduction
- What is a Service?
- Types of Service
- Customer
- Types of Customers
- Stakeholders
- Service Management
- IT service management and IT service provider
- Service provider types
- Processes and Functions
- What is a process?
- The process model
- Characteristics of a process
- What is a function?
- Service automation
- ITIL service lifecycle
- Case Study 1
- Quiz
Module 2: Service Strategy
- Purpose, Objectives and Scope
- Value of Service Strategy to business
- Key concepts and definition
- Utility and warranty
- Assets, resources and capabilities
- Governance
- Risk Management
- Patterns in Business activity
- Processes
- Service Portfolio management process
- Purpose, Objective and Scope of SPM process
- What is Service portfolio?
- Financial management process
- Purpose, Objective and Scope for FM process
- Budgeting, IT accounting and charging
- Business case and its structure
- Business Relationship management process
- Purpose, Objective and Scope of BRM process
- Difference between Business Relationship management and Service Level management
- Quiz
Module 3: Service Design
- Purpose, Objectives and Scope of Service Design
- Service Design package and its contents
- Four key elements of Service Design
- Service composition
- Major aspects of Service Design
- Service Level Management
- Purpose, Objectives and scope of SLM
- SLR and SLA
- SLA contents
- Monitoring and Improving Service Delivery
- Service review and improvement
- Processes
- Service Catalogue management process
- What is a Service Catalogue?
- Purpose, Objectives and Scope of SCM process
- Availability management process
- Effect of Downtime
- Improving Availability
- Reliability and Serviceability
- Information Security Management process
- Information Security Policy
- Supplier Management process
- Supplier categorization
- Capacity Management process
- Sub processes of CM process
- Capacity planning
- IT Service continuity management process
- Assessing Business impact
- Assessing Risk
- Design coordination process
- Roles and responsibilities
- RACI model
- Quiz
Module 4: Service Transition and Change Management process
- Purpose, Objectives and Scope
- Value of Service Transition to Business
- Change Management Process –
- Purpose, Scope and Objectives
- Types of changes
- Change Advisory Board (CAB)
- Processes
- Transition planning and support process
- Service Asset and Configuration management process
- Configuration Items
- Description of Configuration model
- Configuration Management System
- Knowledge Management process
- Release and Deployment Management process
- Release policy
- Case Study 2
- Quiz
Module 5: Service Operation
- Purpose, Objectives and Scope
- Service Desk function
- Incidents, Problems, known errors, workaround
- Processes
- Incident and Problem management processes
- Interface with other processes
- Request Management
- Event management
- Access management
- Quiz
Module 6: Continual Service Improvement
- Purpose, Objectives and Scope of CSI
- CSI approach
- CSI register
- Quality improvement using Deming’s cycle
- Service measurement
- Output of CSI
- Seven step improvement process
- Quiz
- Case Study 3
You will be going through detailed 2 to 3 months of ITIL Hands-on training
- Detailed instructor led sessions to help you become a proficient Expert in ITIL.
- Build a ITIL professional portfolio by working on hands on assignments and projects.
- Personalised mentorship from professionals working in leading companies.
- Lifetime access to downloadable ITIL course materials, interview questions and project resources.
Credo Systemz - Velachery, Chennai
Call Us +91 9884412301
Credo Systemz - OMR, Chennai
Call Us +91 9600112302
Check here for candidates feedback on ITIL Training through
There are no defined pre-requisite to excel and understand the ITIL framework. The audience can be from Service Management, Application Development, Quality Management, Project \ Delivery \ Business Management professionals, or fresher candidate aspiring to be part of the IT industry
Credo Systemz beyond conducting ITIL training, our professional team will also help our candidates with the necessary certification assistance. ITIL certifications available : 
ITIL Classroom Training in Chennai:
- Regular classroom based training: 4 weeks, 90 minutes of Practical + Theory session per day.
- Fast Track (1-1 :ITIL Training crash course in Chennai): 15 days.
- Choose your options for week day or week end classroom training.
- Online 1-1 training - please send us your request to www.credosystemz.com or call +91-44-4215 0899 / 98844 12301
Graphical representation of our course journey given below, 
- Assessments - Our training pattern includes conducting frequent assessments to understand your technical competence& brief your areas of improvement, during the tenure of the course.
- Interview Questionnaire - At Credo Systemz, a dedicated team is available to collate the frequently asked questions in the Top MNCs, and will share the questionnaire with our candidates.
- Mock Interviews -At the end of the course, a team of highly qualified real-time IT technical experts from the industry assess your knowledge on the language, by conducting interviews, and share the feedback so you can crack the interview with confidence & at ease.
- Resume Building Services – Expert trainers guide our candidates on the Resume preparation which will profoundly help you put your career on track.
Credo systemz offers Class room training, online training and Corporate Training. The training will be provided by expert trainers having more than 10+years IT experience currently working in the Industry. Book Your Free Demo Session: +91-9884412301
